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Customer Reviews & Testimonials
Hear from Our Happy Customers in Boston & Beyond!
FEATURED REVIEW
Timely And Professional Service
"The heating went in our house one night in December. We were unable to fix the issue without the help of experts such as Winters. Due to the time of year and the weather, fixing the issue in a timely manner was essential. Winters, and in particular Vinny were extremely timely in assessing the issue and fixing my furnace. Vinny was on site 9:00AM the next day, reviewed the issue, obtained the new part, and fixed the furnace prior to noon. We were very appreciative of his timeliness and professionalism throughout the process."
7 days ago
This is a true 5 star review. Everything from communication, ability to reach the company, the availability, the notifications, and time of arrival are stellar. Once the technicians arrived, Brian & Arty, it was clear that they were energetic, present, and eager to do a goo and thorough job. They were up front about costs. Did not appear to include extra work just to make a buck, and finished job well within the time frame promised-and even earlier than expected! This was still while doing a quality job. We will continue to watch over the next few weeks but our pipe that they fixed seems to be fixed responsibly, and with care! They also checked the tub and sinks to make sure before they left. They were very respectful to of property and took care when leaving to make sure our cat did not run out. When my husband tried to give them a tip for the good work they did they actually said it wasn’t necessary. Nobody does that anymore!! My husband had to put in their hands! They were kind, skilled, professional and gracious. We will definitely be working with Winter’s again. And great job done by Brian and Arty.
S H
Google Reviews | Needham, MA7 days ago
All of our experiences dealing with Winters have been positive.
Kerri Kivolowitz
Google Reviews | Needham, MA7 days ago
The plumber arrived promptly, explained everything clearly and fixed the problem immediately. Very satisfied.
Robina Quin
Google Reviews | Needham, MA1 week ago
Comfortable and Dependable Service With
Great Employees at your office and in person:
(JAMES) WOW: A GREAT WORKER!
Thanks Again
Don Guzzetti
Don Guzzetti
Google Reviews | Needham, MA1 week ago
John Cavallaro from Winters Home Services was very knowledgeable and patient in helping us understand the possible issues with a clogged toilet and found us the cheapest way to resolve the issue. Highly recommend Winters Home Services - and especially John - for their professionalism and prompt service!
Hanbo Lin
Google Reviews | Needham, MA1 week ago
Winters is now my plumber on speed dial. From intake to completion, everyone is friendly and efficient. It's very obvious the business is well organized and well run. Services are not inexpensive but you get what you pay for! Would definitely recommend.
Kelli Connors
Google Reviews | Watertown, MA1 week ago
Technician showed up promptly, described work that needed to be done. Finished in timely manner. Overall we are happy, and will continue to do business with this company.
stereojack
Google Reviews | Watertown, MA1 week ago
We can't say enough good things about the plumbing services we have experienced with Winters Home Services. The plumber that was assigned for our most recent job Marcus Alves was such a pleasure to deal with. He was timely, efficient and explained clearly what needed to done to take care of a burst water pipe. He did a beautiful job replacing and securing new copper piping. For future services we definitely will request Marcus for the plumbing services for our home. Thank you for the prompt response to our initial request. Sincerely, John and John
J P
Google Reviews | Needham, MA1 week ago
Lucas was a great plumber!! He knows his stuff!! Very polite and very knowledgeable he’s a great asset for Winters!!
Liz Brenes
Google Reviews | Needham, MA1 week ago
Winters Home Service is amazing. I called this morning for my heater problem and they immediately send a technician (Zane V.) to my home. Zane is very nice, professional and really good, he quickly identified problems and fixed it in record time. I recommend Zane and Winters Home Service strongly to anyone need services of heating system.
Fan Wang
Google Reviews | Needham, MA1 week ago
Update: had Lucas from Winter’s come out again to address a new leak we had. Again A1 service. Lucas is very patient, knowledgeable and friendly. Glad he was able to make his way out here today (1/30/24).
I cannot rave enough about this service! Had Jamie and Lukas come out to replace a water heater, they were patient and answered a bunch of questions for us also!
They are friendly, affordable, thorough, knowledgeable, fair, honest and so much more!
They offer affordable monthly payment options for those big jobs that might not be able to be done otherwise.
They really saved our butt today and we will definitely be having them back in the future.
So glad we called them!
Genesis Faith
Google Reviews | Watertown, MA1 week ago
5 star service!! Great service from start to finish.. Jesse the technician, was very friendly and professional and I’ll definitely keep using Winter’s for my heating issues.
Maria Rumrill
Google Reviews | Needham, MA1 week ago
Fixed my broken garbage disposal within three hours of me calling them. Polite and efficient service, no attempt to upcharge.
Colin Killick
Google Reviews | Needham, MA2 weeks ago
Matt was very pleasant and did a great job. Would highly recommend this company for any job.
Judy Holzendorf
Google Reviews | Needham, MA2 weeks ago
Professional, friendly service. Will use again for our Lochinvar service!
Gottschalk Family
Google Reviews | Needham, MA2 weeks ago
Great service by a competent team.
Jane Tiberi
Google Reviews | Needham, MA2 weeks ago
Marcus and his apprentice did a fantastic work on a swift replacement of the main and individual apartment water valves that required close coordination with the city water department. Highly recommended crew with 5-star service!
Barbara Grubinska
Google Reviews | Needham, MA2 weeks ago
Nothing quite like waking up to a broken toilet, right? We had a surprise leaky base on an upstairs toilet and despite the urgent issue, Winters was able to send someone within the hour. Nick did a fantastic job; quick, clean, friendly, and was able to add on fixing up the downstairs toilet while he was here. (Bonus points that he made friends with my extra-cautious dog!) It's been a week since then and I'm happy to report we've had no issues with the work done, and I already know to call them first if anything else pops up. Thanks for the great service!
Bekka
Google Reviews | Needham, MA2 weeks ago
Woke up to no hot water this morning and after desperately trying to DIY, trying to recall who serviced my unit last and reaching out for recommendations to no avail. Decided to Google search for plumbers and landed here. I was treated very professionally and promptly connected with service. Zane the technician was extremely knowledgeable and courteous. Hopefully I will not need service soon, but if I do I know where to go!
Margarita Pomare
Google Reviews | Needham, MA2 weeks ago
Winters saved my life. My furnace was stolen out of my house while another company was installing a tankless water heater. I informed the company that the tech who installed my water heater had another guy come in and take away my furnace. Needless to say they never answered me, and waited over a year, until it was on the news, and other people reported them. Thank god Winters stepped in and installed a new furnace. I never would have needed one but needless to say it was 2 weeks before Christmas and they accomidated me, and more. I will not go with any other company. In fact the other guys keep trying to get me to go back, and why would I let criminals in my house again. Winters techs will answer all questions, and they don't beat around the bush. Very professional and easy to work with. They are the best.
Marguerite DiBella
Google Reviews | Watertown, MA2 weeks ago
I just moved and had some issues with the furnace that I needed to get addressed before using it. Winters Home Service was great! They got me into the schedule right away, knowing that it is starting to get cold outside. Zane, one of their senior technicians, was prompt, and so helpful, listening to my questions and making sure everything was addressed. I can now use my heat and feel confident knowing I can call Winters Home Services for any future issues. I highly recommend!
Karima Ridgley
Google Reviews | Needham, MA2 weeks ago
Winters is reliable, knowledgeable & thorough.
Paul Hourihan
Google Reviews | Needham, MA2 weeks ago
We searched for years to find someone to care for our heat and a/c. Finally we found Winters . The techs are great and can come quickly in an emergency. We are so pleased with them.
Susan Rodman
Google Reviews | Needham, MA2 weeks ago
Lucas was very professional and knowledgeable in his job. Excellent service!
Mimi Tong
Google Reviews | Watertown, MA3 weeks ago
Needed emergency service got help within 1 1/2 hours replaced my broken toilet and Vincent was an exceptional serviceman. Would recommend their services.
Jean Beaudin
Google Reviews | Needham, MA3 weeks ago
Reliable, skilled and friendly technicians. Reasonable pricing for quality work. They are our go to for hvac and plumbing needs.
Jason Helein
Google Reviews | Needham, MA3 weeks ago
2 very nice young men (Sean and Colin) found the leak, provided an estimate and scheduled the repair date. They were prompt, very polite, knowledgeable and fixed the problem, while keeping me posted every step of the way. The leak was not in an easily accessible location but ere able to complete the repair, cleaned up and went on their way. I had a very good experience with Winters Home Services.
Mark Ciommo
Google Reviews | Needham, MA3 weeks ago
Marcus fixed the problem I couldn't handle. Fast and reasonable cost. Winters also did our gas furnace and our water heater 3 years ago. That's why we called them.
Donald Bilodeau
Google Reviews | Watertown, MA3 weeks ago
Excellent , prompt, and efficient!
Marcus Alves a great representative of Winters home services
Deborah Coletta
Google Reviews | Needham, MA3 weeks ago
Winters has been a terrific company to work with. They are friendly, efficient, and get the problem solved the first time. We highly recommend them!
Carson Eddy
Google Reviews | Watertown, MA3 weeks ago
Anthony Sousa of Winter Home Services was incredibly helpful in my consultation for a new HVAC system. Anthony was able to walk me through all of the different systems they could install, giving me trade offs and helping me understand how each different approach would work for my home. I would highly recommend Anthony and the Winter’s team.
Jason Katz
Google Reviews | Needham, MA3 weeks ago
I have used Winters for a new heating system at my commercial property and was very happy with zane the tech who performed the install. Because of that I decided to use them again at my home for ac service and again requested Zane. Zane found the company I used before never installed a water sensor in case your ac drain line plugged up it and water could leak onto my ceiling. Zane found this problem and we immediately had him install a water sensor. I would definitely use this company for all future projects and maintenance
Bob DiTucci
robert ditucci
Google Reviews | Needham, MA3 weeks ago
Very responsive and professional!
MICHAEL STRZELECKI
Google Reviews | Needham, MA3 weeks ago
The work was done quickly and accurately.
Patrick O’Dougherty
Google Reviews | Needham, MA3 weeks ago
I have confidence in the knowledge these folks have. They’re dependable and respond to requests for service quickly
Ann Triscott
Google Reviews | Needham, MA3 weeks ago
Friendly and professional service. Easy to make appointments and the technicians are highly competent. Communication from Winters is excellent.
Randall Bird
Google Reviews | Needham, MA3 weeks ago
Always Great Service. Professional knowledgeable and Friendly! Thank you.
Mark Bombara
Google Reviews | Watertown, MA4 weeks ago
As always....excellent service. A Prompt, pleasant, capable tech, Chase, removed and installed a nee toilet. It was neat, and clean and straight forward. They have been great with each of our 5 or 6 service calls for HVAC and Plumbing.
Robert Meisner
Google Reviews | Watertown, MA4 weeks ago
Winters Home Services has excellent customer service. Mat is friendly and professional. He offered several options and good recommendations for the project.
Highly recommended.
heming zhang
Google Reviews | Needham, MA4 weeks ago
Fantastic experience, start to finish. I contacted Winters about replacing an aging gas furnace. From initial contact thru Zane's visit to review options to Mike and team's installation (plus the fantastic communication prior to all visits), Winters earned Five Stars.
Todd Whitelaw
Google Reviews | Watertown, MA4 weeks ago
Winters Home Services was efficient and solve my kitchen issues!! thanks! From the phone conversation till the end of the visit, the operator and technician were very helpful. They kept me informed as to every step of the way, from when they would be arriving to when they would be leaving. They cleaned my basement after finishing and now my kitchen is back to normal! Knowledgeable, patient (with my dog!) and very efficient! THANKS
Rebeca Rosengaus
Google Reviews | Needham, MA4 weeks ago
The staff is polite and professional. Plumber did a good job for my annual heating maintenance and also kept my house clean after his work! Nice to have them to be my plumber!
Yi-Ling Huang (Amy)
Google Reviews | Watertown, MA4 weeks ago
The service was great and expeditious. Marcus was very professional , explained all my options and did an amazing clean job .
spectordr
Google Reviews | Needham, MA4 weeks ago
Anthony very professional! I will request him for further maintenance assignments on my home! Thank you!
Tyronne Parrish
Google Reviews | Needham, MA4 weeks ago
Honestly I’ve had such issues with my apartment since moving in 2 years ago with gas. I’ve had many people gaslight me including the Nationalgrid and the fire department. The receptionists I’ve spoken to have been one of the best customer service experiences that I’ve ever had. I say this very genuinely. When the fire department came last night I was very freaked out but when on the phone at 8:30 pm the lady scheduling was really amazing. Then I had a plumber named Brian F come out the next morning and his apprentice! These guys were freaking awesome and they found the leak by working together. They were warm and funny and helped me understand what the situation was step by step AND how they would repair it. Always calling here and requesting him for any issues.
Genevieve Garceau
Google Reviews | Watertown, MA4 weeks ago
Quick, polite, job done well
Alexandra Russ
Google Reviews | Needham, MA4 weeks ago
They have been great asset to my property management business!
Nao Rouhana
Google Reviews | Needham, MA4 weeks ago
Great work done by Vincent. He showed up on time, identified and fixed the issue quickly. He is also knowledgeable and friendly. Thank you guys.
Ramsey
Google Reviews | Watertown, MA1 month ago
I did not accept the quote but I still want to say it’s a good company . They are very professional, and it’s a quick response to your question and calls .
Anne Wang
Google Reviews | Needham, MA1 month ago
Wonderful, friendly, helpful technicians. They came on the Sunday of a holiday weekend when we were without air conditioning, which I really appreciated.
Kristen Flight
Google Reviews | Watertown, MA