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Customer Reviews & Testimonials
Hear from Our Happy Customers in Boston & Beyond!
FEATURED REVIEW
Timely And Professional Service
"The heating went in our house one night in December. We were unable to fix the issue without the help of experts such as Winters. Due to the time of year and the weather, fixing the issue in a timely manner was essential. Winters, and in particular Vinny were extremely timely in assessing the issue and fixing my furnace. Vinny was on site 9:00AM the next day, reviewed the issue, obtained the new part, and fixed the furnace prior to noon. We were very appreciative of his timeliness and professionalism throughout the process."
4 days ago
Maury gave an on-time, detailed, and professional assessment of the various options for a boiler/furnace replacement. Pros, cons of options. Provided detailed email on terms, prices. Very important to get his assessment before making a decision.
Gregory Freeze
Google Reviews | Needham, MA6 days ago
Brad Hudson is probably the best plumber and heating technician I've ever known. He is technically proficient, responsible, considerate, good communicator, friendly, and most professional. We are very happy with his service from Winters and highly recommend him!
Kirill Zaydenman
Google Reviews | Needham, MA6 days ago
Winter home service is a professional company: Prompt, Excellent service and reliable. I highly recommend it. I had plumbing issue and was given different affordable options to get the job done. Thanks.
Mojee Babaie
Google Reviews | Watertown, MA6 days ago
Excellent service
Matt Mosner
Google Reviews | Needham, MA7 days ago
A plumbing emergency today was readily handled by Winters. It was a difficult job, but the plumber stuck to it and solved
Beverly Sullivan
Google Reviews | Needham, MA7 days ago
Agent very pleasant
Maureen Bonta
Google Reviews | Needham, MA1 week ago
Calling to schedule an appointment was easy. Someone came over fast and worked quickly to fix the issue. They were polite and did a great job. I would highly recommend this service.
David Frederick
Google Reviews | Needham, MA2 weeks ago
Love Winters! Always on time, thorough and polite.
Bruni Montañez
Google Reviews | Needham, MA2 weeks ago
Thank you! Great service.
Kelly Pellagrini
Google Reviews | Needham, MA2 weeks ago
I was very happy with the service provided by Winters. I called Monday morning looking for an appointment, not an emergency.
Within a very short time I was contacted and an appointment was made for Wednesday between 10:00 and 12:00. Well within the time frame Duffy rang the doorbell and assessed the problem. He explained everything to me, made a few adjustments and was finished in less than half an hour.
Duffy was polite and professional and explained everything. I've been doing business with Winters for several years and am always happy with the results. If I have a choice and if I need any further service I would request that Duffybe sent. Thank you, Cathy Gearheart
CATHERINE GEARHEART
Google Reviews | Watertown, MA2 weeks ago
I have used Winters Home Services multiple times over the past 5-10 years and have referred them to friends and family who were in need of plumbing assistance. They’re very professional, and have always offered multiple options for repairs…from “least expensive to get the job done properly” through “forward-thinking preventative solutions.”
Chet Krupkowski
Google Reviews | Needham, MA2 weeks ago
I have Been using winters home heating company for many years to keep my gas heater in good condition.
They are a friendly and knowledgeable company. Recently, they came for a fall check up. The technician was neat, organized and explained everything that was done. I’m very happy with this company and would recommend them to anyone.
Deb Colburn
Google Reviews | Watertown, MA2 weeks ago
We have been using Winters Home Services for all our heating and plumbing needs for years. We have an old house that is not always easy to work in, and they have always provided excellent service. Their people are tops.
Donald Halstead
Google Reviews | Needham, MA2 weeks ago
The technician arrived on time and the work was completed quickly and most satisfactorily.
John Cole
Google Reviews | Watertown, MA2 weeks ago
Excellent and fast service. Our hot water tank died before breakfast. We called Winters at 9 and they had the tank replaced and the job done by 2:30 in the afternoon the same day. A bit pricey but the speed was worth it.
Dan Sugalski
Google Reviews | Needham, MA2 weeks ago
John was an excellent plumber who fixed our problem quickly and efficiently while also professionally. He was very nice and explained what was wrong and how to avoid it from happening a second time. I would recommend this service to anybody needing a plumber!
Amanda Frate
Google Reviews | Needham, MA2 weeks ago
Extremely polite and very nice young men. They were extremely professional and did the work in a timely manner.
phyllis fisher
Google Reviews | Needham, MA2 weeks ago
Vinny arrived right on time at the beginning of my 10 -12 am window. He was personable, professional and efficient! I could not be more pleased with the replacement of my leaking kitchen faucet with my new system and with how pleasant Vinny was. Five stars!
Patricia McCarthy
Google Reviews | Needham, MA2 weeks ago
Having recently moved, I didn’t have a local plumbing company when my undermount kitchen sink backed up and then came unattached from the stone countertop to collapse into the sink base while I was away for a weekend. Within 3 hours of calling, Nikolas was at my door and putting on booties to protect the floors. Due to unknowns about the plumbing lines in my condo building, it took 3 calls over 3 days for everything to get resolved but Nikolas, and a couple of others he had to call in to assist, did his best to accommodate my work schedule and was polite and cheerful at all times. He made sure that the sink, which had not had full support put in when installed (before my purchase), was attached to a new 2x4” so this should never happen again. They also brought in a camera to find exactly where the shared common drain pipe was clogged. I won’t hesitate to use Winter Home Services for any future plumbing needs.
Betsy Gibson
Google Reviews | Needham, MA3 weeks ago
Jaden was really excellent!
Judith Haber
Google Reviews | Needham, MA3 weeks ago
Technician arrived on time and was thorough in his explanation of the work he would do and options for maintenance plans available. He seemed competent and was responsive. My issue with Winters is that they're pricier than many other options but, with increased price, you get high quality service from this company
Joan Mikula
Google Reviews | Needham, MA3 weeks ago
I punctured a PEX water line in my upstairs wall at night and as a result was without running water. I called Winters and they were able to come the next morning and repair the puncture. Great communication throughout and I appreciate the speedy service.
Corey OConnor
Google Reviews | Needham, MA3 weeks ago
My second 5 star experience with Winters Home Service. Their technician Nick D. Was professional, courteous and friendly. Resolved my problem quickly. Winters again exceeded my expectations, on this small job, just as they did on a home furnace replacement !
William Anderson
Google Reviews | Needham, MA3 weeks ago
Excellent experience with Winters Home Services. I called yesterday afternoon to ask them to look into a plumbing issue with one of our showers. They sent a technician this morning who was able top quickly replace the shower plumbing to address the issue.
Mark Peabody
Google Reviews | Watertown, MA3 weeks ago
We have been with Winters for over five years and all I can say is that they get the job done. Their service people are professional and friendly and walk you through the service they will be performing. They answer questions readily and you know the price of the service before they begin. They are prompt and when you call they answer the phone!
Marie Wynne
Google Reviews | Needham, MA3 weeks ago
Timely appointments, accurate arrival, explanation of costs and where the customer has choices, high quality work, personable professional techs.
Sheila Norton
Google Reviews | Watertown, MA3 weeks ago
Vinny is awesome! Helped us out on a Saturday when our furnace wouldn’t kick on at the start of the cold season. Super nice guy and very knowledgeable!
Todd Consentino
Google Reviews | Needham, MA3 weeks ago
Jaden Dominguez arrived promptly, was well informed about our heating equipment, explained what he needed to do and accomplished the annual heating service within an hour or so. He was polite and easy to work with. Highly recommend.
Marc Holzer
Google Reviews | Needham, MA4 weeks ago
The technician Anthony Sousa was terrific. He is knowledgeable and professional indeed. He flushed and refilled antifreeze for our heating system. He explained to me its process and answered my questions patiently. Job well done! I’ll certainly ask him to come back for my heat pump checkup.
Mitsue Frey
Google Reviews | Needham, MA4 weeks ago
Brian came to fix our broken drainage pipe in the basement. He assessed the damage immediately. Two hours later, the pipe was back to it's original state... all working again. Winters was the only company that could send someone that day. Thanks Winters!
Stephen Kun
Google Reviews | Needham, MA4 weeks ago
responded promptly; the repairman was courteous, efficient, and knowledgeable, he resolved the problem and explained the issues clearly.
Joseph Avruch
Google Reviews | Needham, MA4 weeks ago
Matt showed up at the appointment time. He was friendly and polite. I showed him the problem and in a few minutes he offered a couple of options to fix it. I made a decision based on his advise and he went out to get some materials and went right to work. He worked efficiently and the problem was resolved
CATHERINE GEARHEART
Google Reviews | Needham, MA4 weeks ago
Our service man was punctual, friendly and very efficient.
Winter Home Service is very thorough with their communication,
service and billing. I highly recommend this company.
Penny Knight
Google Reviews | Needham, MA4 weeks ago
Nick at Winters is AMAZING. He’s so nice, honest, helpful, and supportive. He does great quick work and Im so thankful to have him/Winters my life!
Taryn Roeder
Google Reviews | Needham, MA4 weeks ago
Highly professional, skilled and knowledgeable
Nick R
Google Reviews | Needham, MA4 weeks ago
had an excellent experience. our garbage disposal needed to be replaced and the tech was in an out in under an hour and came within the designated window period. would definitely use their services again if I needed to.
katie riley
Google Reviews | Needham, MA4 weeks ago
Winters sent Nick to my house. I can’t say enough about how professional & skilled he was. He did an amazing job!
Jean Provenzano
Google Reviews | Watertown, MA4 weeks ago
For the past several years, I have been so pleased with the service Winters provides. They are professional, competent, and incredibly friendly. I feel I can reach out with any problems I have and I feel my heating system and AC are always running smoothly thanks to them.
Anne Waters
Google Reviews | Watertown, MA4 weeks ago
Quickest most professional home services business I've dealt with in many years.
Alfonso Blohm
Google Reviews | Watertown, MA4 weeks ago
Winters technician came right on time; a nice, courteous gentleman who did the job quickly. I am very grateful indeed.
Sean McKiernan
Sean McKiernan
Google Reviews | Watertown, MA1 month ago
This is a true 5 star review. Everything from communication, ability to reach the company, the availability, the notifications, and time of arrival are stellar. Once the technicians arrived, Brian & Arty, it was clear that they were energetic, present, and eager to do a goo and thorough job. They were up front about costs. Did not appear to include extra work just to make a buck, and finished job well within the time frame promised-and even earlier than expected! This was still while doing a quality job. We will continue to watch over the next few weeks but our pipe that they fixed seems to be fixed responsibly, and with care! They also checked the tub and sinks to make sure before they left. They were very respectful to of property and took care when leaving to make sure our cat did not run out. When my husband tried to give them a tip for the good work they did they actually said it wasn’t necessary. Nobody does that anymore!! My husband had to put in their hands! They were kind, skilled, professional and gracious. We will definitely be working with Winter’s again. And great job done by Brian and Arty.
S H
Google Reviews | Needham, MA1 month ago
All of our experiences dealing with Winters have been positive.
Kerri Kivolowitz
Google Reviews | Needham, MA1 month ago
The plumber arrived promptly, explained everything clearly and fixed the problem immediately. Very satisfied.
Robina Quin
Google Reviews | Needham, MA1 month ago
Comfortable and Dependable Service With
Great Employees at your office and in person:
(JAMES) WOW: A GREAT WORKER!
Thanks Again
Don Guzzetti
Don Guzzetti
Google Reviews | Needham, MA1 month ago
John Cavallaro from Winters Home Services was very knowledgeable and patient in helping us understand the possible issues with a clogged toilet and found us the cheapest way to resolve the issue. Highly recommend Winters Home Services - and especially John - for their professionalism and prompt service!
Hanbo Lin
Google Reviews | Needham, MA1 month ago
Winters is now my plumber on speed dial. From intake to completion, everyone is friendly and efficient. It's very obvious the business is well organized and well run. Services are not inexpensive but you get what you pay for! Would definitely recommend.
Kelli Connors
Google Reviews | Watertown, MA1 month ago
Technician showed up promptly, described work that needed to be done. Finished in timely manner. Overall we are happy, and will continue to do business with this company.
stereojack
Google Reviews | Watertown, MA1 month ago
We can't say enough good things about the plumbing services we have experienced with Winters Home Services. The plumber that was assigned for our most recent job Marcus Alves was such a pleasure to deal with. He was timely, efficient and explained clearly what needed to done to take care of a burst water pipe. He did a beautiful job replacing and securing new copper piping. For future services we definitely will request Marcus for the plumbing services for our home. Thank you for the prompt response to our initial request. Sincerely, John and John
J P
Google Reviews | Needham, MA1 month ago
Lucas was a great plumber!! He knows his stuff!! Very polite and very knowledgeable he’s a great asset for Winters!!
Liz Brenes
Google Reviews | Needham, MA1 month ago
Winters Home Service is amazing. I called this morning for my heater problem and they immediately send a technician (Zane V.) to my home. Zane is very nice, professional and really good, he quickly identified problems and fixed it in record time. I recommend Zane and Winters Home Service strongly to anyone need services of heating system.
Fan Wang
Google Reviews | Needham, MA