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Carroll Named Winters Co. Office Manager in Cambridge

Cambridge — Michael Carroll of Gloucester has been named office manager at Winters Company Plumbing, Heating and Cooling of Cambridge.

Carroll, who joined Winters Company in October 2008, started his career with Winters as a customer service representative and worked his way up to service manager and then call center manager before becoming office manager. In his new role, he will oversee office operations, accounts receivable, dispatch management, customer service and inside sales management. He will also be responsible for sales and service reporting. He has been trained in “The Winters Way” as well as at the Nexstar CSR/DSR and Service Systems programs.

Previous to Winters, Carroll was employed at Ski Market, the specialty sporting goods store, for seven years. He served as Ski Market’s general manager in Woburn and previous to that, was the general manager of Nashua and Manchester N.H. stores. Prior to that, he was the assistant manager in the Danvers store. He won a number of national and regional sales awards.

He graduated from Christian Brothers Academy high school in Albany, N.Y., which participates in U.S. Army’s JROTC program. He holds an associate’s degree in applied science in business administration from Hudson Valley Community College in Troy, N.Y., and a bachelor of science degree with a concentration in finance from the College of Saint Rose in Albany, N.Y. He is a native of Albany, N.Y.

“Mike has worn just about every hat at our corporate office and this promotion is well-deserved,” said Tim Flynn, president of Winters Company.

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